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Knowledge Zone

Category: News and Insights


Focus on...EAP Services

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Did you know...The UK Health and Safety Executive estimated that 31.2 million working days were lost due to work-related ill health and non-fatal workplace injuries in 2016/17, on average with each person suffering taking off 23.8 days for stress, depression or anxiety. This month we focus on Employee Assistance Programmes (EAP Services) and how they could reduce work-related ill health issues in your business.

Employee Assistance Programmes (EAP) are employee benefit and manager support programmes offered by many employers. EAPs help employees deal with personal problems that might adversely impact their work performance, health and well-being and assist organisations with their workplace mental health priorities. An EAP generally includes confidential assessment, short-term counselling, information and signposting and referral services for employees and their immediate family.

Julie Parry, Managing Director at Sugarman Occupational Health said: “With issues surrounding mental health dominating today’s news, this is an increasingly topical subject for employers to include in their overall strategies for improving business productivity, efficiencies and staff retention. Campaigns such as “Time to Talk Day”; “Heads Together” spearheaded by The Duke and Duchess of Cambridge and Prince Harry, and the recent upsurge in Mental Health First Aid Training in England, all mark the shift in our attitudes and previous stigma surrounding mental health.

Latest research confirms the mental health crisis that the UK is facing, with half of UK adults (26 million people) admitting that they are unsure or uncomfortable about telling others if they have a mental health problem and 47% of UK adults currently experiencing or have recovered from a past mental health condition.The economic downturn and stagnant economy see employees working harder and longer than ever with work-related stress and anxiety cited as the No. 1 workplace challenge. This and the current pressure on NHS primary care services has not made matters better.”

Sugarman offer a range of EAP packages to include:

  • 24 / 7/ 365 access to Ad Hoc Telephone Counselling for employees, with triaging/transfer to other EAP services.
  • Freephone from UK landlines / Separate number to call from abroad / Minicom
  • Early intervention for stress and other psychological health concerns
  • Structured Face to Face, Telephone, video or e-Counselling of up to 6 sessions, including the use of Cognitive Behavioural Therapy (CBT) skills/techniques
  • Full Clinical Case Management from Counsellors, Psychotherapists and Psychologists
  • Post Trauma Telephone Support for individuals and guidance for managers / specialists
  • Management Consultation and Referral helpline
  • Information Helpline Services; Legal, Health & Wellbeing, Money & Debt, Child / Elder / Carer Care
  • Supported onward referral for other support, including longer-term / specialist counselling / therapy
  • Online EAP wellbeing resources portal, including help sheets, podcasts, videos, resource links an online CBT package and an EAP App
  • Proactive and experienced Customer Relationship Manager - focused on making the EAP effective
  • Consultancy and guidance on launching the EAP
  • Soft copy launch & on-going electronic promotional materials
  • Monthly wellbeing-themed newsletters, posters and information sheets
  • Regular management reports, including executive summaries covering data analysis, key trends / themes, benchmarking and recommendations
  • Regular service reviews

Julie continued, “EAPs are one of the quickest ways for people  at work who are facing a wide range of mental health issues to access counselling and related support services. However, EAPs are usually seen only as a counselling service for employees but this is just one part of the support and services that EAPs can offer to employers. EAP can help employees deal with a wide range of issues, be it financial, legal, or matters affecting family members. EAP can also help to develop your mental health strategy in the workplace with audits, stress, risk assessments and training. Can employers aspiring to be an employer of choice with today’s millennials, really afford not to have EAP services for their workforce? Whatever the budget with whatever the numbers of employees, EAP is arguably the most cost effective and impactful service and benefit for employers today.”

To speak to one of Sugarman's Occupational Health Professionals about Employee Assistance Programmes, please contact Sugarman Occupational Health Services today on 02476 309727.